1. Return Period:
Customers have a 30-day window from the date of purchase to initiate a return.
2. Condition of the Product:
The blanket must be in unused and like-new condition, with no stains, odors, or damage. It should be returned in its original packaging with all tags attached.
3. Return Authorization:
Before returning the product, customers must contact the customer support team to obtain a Return Merchandise Authorization (RMA) number.
4. Return Process:
After receiving the RMA number, customers can follow the provided instructions to ship the product back to the designated return address.
5. Refund or Exchange:
Upon receiving the returned item and verifying its condition, the company will issue a refund to the original payment method or provide an exchange for a similar blanket.
6. Restocking Fees:
No restocking fees will be applied for returns unless the return is due to a failure to meet the stated conditions.
7. Timeframe for Refunds:
Refunds are typically processed within 5-7 business days after the returned item is received and inspected.