FAQs

Homlyns ​mattress protector use engineered Airlayer Fiber so that the heat can be easily ventilated, as a result, hot sleeper will feel cool and breathable during the whole night

Usually, it takes 3-4 days for us to process the order. It will be delivered within 2-7 business days for our US customers when it is out for delivery from our warehouse. It can take up to 10 business days in rare instances.

Regions such as AK, PR, HI may take longer. In other countries, we’ll have to deliver from our China supplier. It will take a longer time.

UPS, USPS, DHL, or other express chosen by our warehouse.

A shipping confirmation email will be sent to you, you could track with it.

Because we start fulfilling orders as soon as they are placed, we cannot make changes or cancel submitted orders. 

If you would like to add items, simply place a new order. 

Since we do not store your credit card information, we cannot process changes made after the order is placed. 

If you have other questions，Please contact our support team with details via support@homlyns.com

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please follow our steps below:

1. Please check with your household members or neighbors to see if anyone may have received the package. 

Often times, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.

2. You will need to open a claim with the shipping provider.

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/lasso/login?returnto=https%3a//www.ups.com/claims&reasonCode=-1

3. email us at support@homlyns.com

Let us know that your package is missing and provide us with the following information:

Your claim number from the shipping providerA shipping address where an adult will be present to sign for the re-shipment

4. We'll re-ship out your order to you.

Throw：50×60 inch

Twin ：62×84 inch

Full ：72×84 inch

Queen ：84×90 inch

Length and Width dimensions are standard US mattress sizes.

Twin：39*75 inch

Full：54*75 inch

Queen：60*80 inch

King：78*80 inch

Cal King：72*84 inch

Disconnect the controller and power cables, machine wash in gentle cycle to clean the electric blanket. Please do not dry clean or use bleach.