FAQs

◆ Throw：50×60 inch

◆ Twin ：62×84 inch

◆ Full ：72×84 inch

◆ Queen ：84×90 inch

Length and Width dimensions are standard US mattress sizes.

◆ Twin：39×75 inch

◆ Full：54×75 inch

◆ Queen：60×80 inch

◆ King：78×80 inch

◆ Cal King：72×84 inch

Disconnect the controller and power cables, machine wash in gentle cycle to clean the electric blanket. Please do not dry clean or use bleach.

Lay the blanket flat on a clean, dry surface or drape it over a clothesline. Avoid hanging it with clothespins, as this may damage the wiring. Ensure the blanket is completely dry before use.

When your electric blanket's light is on, yet it provides no warmth, potential culprits include a malfunctioning control unit, disconnected or damaged internal wiring, worn-out heating elements, or activated safety features. Carefully troubleshoot by resetting the control unit or checking connections, but if issues persist, it may be time to consider a replacement.

First, ensure it's properly connected to the power source. If it's plugged in and still not heating, try resetting the control unit. If that doesn't work, the problem might be with the thermostat or internal wiring.

The 'E' error code typically indicates a problem with the blanket's internal wiring or control system. It's a signal that something isn't functioning properly. Try unplugging the blanket, waiting a few minutes, and plugging it back in.

The 'F1' error often signifies a fault in the heating element or control circuit. This is a safety feature to alert you of potential issues. First, check to ensure all connections are secure. If the issue continues, it’s advisable to stop using the blanket and consider seeking a replacement or professional advice.

Similar to 'F1', the 'F2' error code indicates a fault, but specifically within the blanket's control system. This error suggests a malfunction in the control unit or the blanket's internal circuitry. As with any electrical fault, proceed with caution and opt for professional advice or a replacement.

A blinking indicator light on the remote control, whether it operates on the left or right side of the bed, often indicates a disconnection within the blanket. Check all the connections and ensure the blanket is spread out evenly without any folds or creases.

In many cases, yes! Check the power source, reset the control unit, and inspect for visible damage. Refer to your manual for specific instructions. If issues persist, it might be time to consider a replacement.

Usually, it takes 3-4 days for us to process the order. It will be delivered within 2-7 business days for our US customers when it is out for delivery from our warehouse. It can take up to 10 business days in rare instances.

Regions such as AK, PR, HI may take longer. In other countries, we’ll have to deliver from our China supplier. It will take a longer time.

UPS, USPS, DHL, or other express chosen by our warehouse.

A shipping confirmation email will be sent to you, you could track with it.

Because we start fulfilling orders as soon as they are placed, we cannot make changes or cancel submitted orders. 

If you would like to add items, simply place a new order. 

Since we do not store your credit card information, we cannot process changes made after the order is placed. 

If you have other questions，Please contact our support team with details via support@homlyns.com

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please follow our steps below:

1. Please check with your household members or neighbors to see if anyone may have received the package. 

Often times, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.

2. You will need to open a claim with the shipping provider.

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/lasso/login?returnto=https%3a//www.ups.com/claims&reasonCode=-1

3. email us at support@homlyns.com

Let us know that your package is missing and provide us with the following information:

Your claim number from the shipping providerA shipping address where an adult will be present to sign for the re-shipment

4. We'll re-ship out your order to you.

Please provide your order number and relevant pictures of the damaged product (damaged blanket/damaged controller/other problems).

In addition, we are willing to offer an exchange/refund if it is checked within the warranty period and in stock. (Please leave your full address)

If it is not within the warranty period, please don't worry, we will provide other feasible services.

Please provide picture information of this product, we need to confirm the product and whether the product is in stock.

In addition, please provide information on the time you received the product (This time is only used to establish a VIP customer profile and provide priority service to deal with problems).

We hope you're pleased with your purchase; however, if you're not entirely satisfied with the item's quality, you have a 30-day return window from the purchase date for our product. The product need be in unused condition with original packaging and tags intact.

To initiate a return, contact customer support for a Return Merchandise Authorization (RMA) number. Follow provided instructions to ship the item back.

Upon receiving and verifying the product's condition, we'll issue a refund or exchange. No restocking fees apply unless conditions are not met. Refunds are typically processed within 5-7 business days after inspection.

Your satisfaction is our priority.

Warranty time is different for different products, please refer to the information of the product you purchased specifically. Please don't worry, we have a professional after-sales team and maintenance technology team, any problem welcome to consult us, we will provide you with the best after-sales service!

Our warranty covers manufacturing defects under normal use. Exclusions include damages from misuse, abuse, or improper care, as well as normal wear and tear.

To initiate a warranty claim, contact our customer service with proof of purchase. If a valid claim is accepted, we may opt for repair, replacement, or a refund.

Your satisfaction and the quality of our products are our utmost priorities.